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Product support

Available to sites with a current maintenance agreement or 90 day limited warranty. If you purchased MetaEdit+ through a distributor, you must contact that distributor for assistance.

For product support contact our on-line help system, by
Http://www.metacase.com. The FAQ pages here provide answers to the most common questions, and the support pages provide downloadable patches that upgrade your MetaEdit+ environment with new features and corrections.
E-mail: metaedit.support@metacase.com,
Fax: +358 14 4451 405, or
Telephone: +358 14 4451 401 (6.00–14.00 GMT/UTC)

When you contact our on-line help system please have ready,
Your license number,
Meplus*.err file(s) from your MetaEdit+ directory,
MetaEdit+ version number and patches loaded (use Help | About),
Hardware platform (memory size and display resolution),
Operating system and its version,
Network information, if applicable,
Printer information, for printing problems,
Steps that led to the problem, and
Can the problem be reproduced on more than one machine?


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