Product support
Available to licenses with a current maintenance agreement or
90 day limited warranty. If you purchased MetaEdit+ through a distributor, you
must contact that distributor for assistance.
For product support please use the following options:
 | The
FAQ pages at www.metacase.com/faq
provide answers to the most common questions, and the support pages provide
downloadable patches (see Section 3.1.1 for patching instructions) that
upgrade your MetaEdit+ environment with new features and
corrections. |
| Many
questions can be answered in the Forums at www.metacase.com/forums. |
| Email:
metaedit.support@metacase.com,
|
| Telephone:
+358 400 648 606 (06:00–17:00
GMT/UTC) |
When you contact our support team
please have ready,
| Your
license
number, |
| Meplus*.err
file(s) from your MetaEdit+
directory, |
| MetaEdit+
version number and patches loaded (use Help |
About), |
| Operating
system and its
version, |
| Steps
that led to the problem,
and |
| Can
the problem be reproduced on more than one machine? |
